KYC decision aid
Match the status before you retry verification
Most failed or delayed reviews get worse when users guess. Identify the status, then take the smallest correct next step.
| Status | Best next move |
|---|---|
| Pending under 48 hours | Wait, preserve the submission time, and avoid repeated uploads unless asked. |
| Pending over stated window | Open one official support case with status, timestamp, and non-sensitive reference details. |
| Document rejected | Retake the original document with all edges visible, no glare, no filters, and no screenshots. |
| Face check failed | Use even light, remove obstructions when instructed, allow camera access, and match the account holder. |
| Name or data mismatch | Use legal details exactly as shown on the document. Do not edit images to force a match. |
| Eligibility or duplicate issue | Stop re-uploading. Use the official appeal route and do not create a second account. |
KYC failure fix desk
Fix the failed category, not the whole identity
A failed verification is easier to solve when you separate upload quality, face check, personal data, and eligibility decisions.
The file is unclear or not accepted
Blur, glare, cropped edges, screenshots, scans, expired IDs, and unsupported document types are common correctable problems.
Retake the original document exactly as the live flow asks.The liveness or selfie step did not match
Poor light, filters, hats, glare, camera permission issues, or a mismatch with the document can stop automated review.
Use even light and follow the on-screen movement instructions.Account data and document data disagree
Name order, date of birth, nationality, address, document number, or legal-name changes can require a specific correction path.
Use legal details, not edited images, to fix the mismatch.The issue may not be an image problem
Age, country, duplicate account, sanctions, account ownership, or product availability checks may block approval.
Stop re-uploading and use the official appeal route.Do not make it worse
Some fixes create a larger review problem
- Do not edit, filter, crop, or alter an identity document.
- Do not use another person's ID after your own fails.
- Do not create a second account to bypass a duplicate check.
- Do not pay a private contact for guaranteed KYC approval.
Start with the rejection message
Open the verification page and copy the exact reason into a private note. Separate a correctable submission problem from an eligibility or policy restriction. Repeating the same upload without a change is unlikely to help.
Do not create another account to bypass a duplicate-account or identity restriction. That can conflict with provider terms and complicate support review.
Before taking a new photo, decide which category failed: document image, face check, personal data, address proof, duplicate account, age, country, or product eligibility. The fix is different for each one, and guessing can create a messier record.
Fix document image problems
Use the original, accepted, unexpired document specified for your country. Photograph it in even light with every edge visible. Avoid screenshots, scans, filters, reflections, blur, fingers covering details, or compressed images.
Bybit lists failed ID detection, screenshots or scans, and invalid documents among common failure reasons. The available document types and upload methods can vary by country, so follow the choices presented in the live flow.
If the provider rejected a document type, do not keep uploading a clearer version of the same unsupported type. Choose one of the accepted options shown to your account.
Fix personal data and face mismatches
Enter your full legal details exactly as shown on the document, including name order where required. For the live check, center your face, use sufficient light, remove hats or glasses when instructed, and avoid filters.
If your legal name, nationality, or document has changed, use the provider's official update process instead of altering an image. Binance lists expired documents and changes to name, ID number, or nationality as reasons its verified information may need updating.
If face checks keep failing, test the practical things first: camera permission, stable connection, clean lens, neutral background, and whether the account holder is the person completing the check.
Fix proof-of-address and account-data issues
Some failures are caused by a proof-of-address document rather than the identity document. Check whether the provider requested a recent bank statement, utility bill, government letter, or another accepted address document.
The name, address, date, and document type usually need to match the instructions shown in the live flow. Do not crop, redact, or edit unless the provider explicitly allows it. If the address has changed, follow the provider's update process instead of forcing a mismatch.
Know when the issue is not technical
Verification can fail because the provider found another verified account, the applicant does not meet age or country rules, the account is restricted, or the requested product is unavailable. Image changes cannot solve an eligibility decision.
Use official support for an unexplained rejection. Share only the information requested through the authenticated support process, keep the case number, and never pay an outside recovery service for approval.
If the decision is about age, country, sanctions, duplicate identity, or account ownership, repeated uploads can make the account look riskier rather than clearer. Stop retrying and ask for the correct appeal or account-resolution path.
Common questions
Frequently asked questions
Why does facial verification keep failing?
Common causes include poor lighting, an obstructed or off-center face, filters, camera permission problems, or a mismatch with the identity document. Follow the live instructions exactly.
Can I use a scanned ID for exchange KYC?
Do not assume so. Bybit currently says it does not accept e-copies or scanned images for individual KYC. Use the original document and the upload method shown by your provider.
Can I use someone else's ID after mine fails?
No. Do not impersonate another person or transfer an account identity. Use your own accurate information and the provider's official review or appeal path.
Should I edit a document image to make it clearer?
No. Use a new photo of the original document instead. Edited, filtered, scanned, or altered images can create a worse verification problem.
What if the same document keeps failing?
Check whether the document type is accepted for your country and account. A clearer photo will not fix an unsupported, expired, duplicate, or mismatched document.
Primary references
Official sources checked
These official pages were reviewed on June 15, 2026. Exchange policies can change, so open the source before acting.