Tap the status. Get the next move.
Where is my crypto?
Skip the support form. Choose what you see and get an instant transfer diagnosis with the next three actions.
Reviewed and last updated: June 16, 2026
One tap to diagnose
What do you see right now?
Tap the closest status. No TXID, address, amount, or account details needed.
How the signal works
One status can change who should act next
No TXID usually points back to the sender. A confirmed TXID with no balance usually points to receiving-side crediting. A wrong destination detail needs an official recovery check, not another payment.
- WAIT means the sender may not have broadcast the transfer.
- TRACK means the transaction is visible on-chain.
- CONTACT means the receiving side needs evidence.
- STOP means preserve facts and reject recovery scammers.
Common questions
Frequently asked questions
Do I need to enter my TXID or wallet address?
No. Choose the status that best matches what you see. The decoder does not ask for transaction or account details.
Can the decoder recover a missing transfer?
No. It identifies the likely stage and the next action. Recovery depends on the network, destination ownership, provider policy, and exact transaction.
What if none of the statuses matches?
Use the closest status, then open its detailed guide. Contact only verified provider support and never share authentication secrets.
Primary references
Official sources checked
These official pages were reviewed on June 15, 2026. Exchange policies can change, so open the source before acting.