Start with the transaction hash
Open the sending wallet or exchange withdrawal history and locate the transaction ID, also called a TXID or transaction hash. Search it on the correct blockchain explorer without sharing private keys, passwords, or verification codes.
If no valid TXID exists, the sending platform may not have broadcast the withdrawal yet. If the explorer shows the transaction, record its status, destination address, network, amount, and confirmation count.
Compare the receiving requirements
Open the official deposit page for the receiving account and compare the asset, exact network, deposit address, and memo or tag. Also check the required confirmation count, minimum deposit amount, and current wallet status.
- Correct coin and blockchain network
- Exact destination address
- Correct memo, tag, or payment ID when required
- Amount at or above the stated minimum
- Enough blockchain confirmations
- No deposit suspension or maintenance notice
Choose the next action by status
If confirmations are still increasing, wait for the receiving platform's stated requirement. If the blockchain transaction is complete but the deposit is not credited, check deposit history for verification requests, account destination settings, or a recovery option.
Contact official support with the TXID, network, asset, amount, sending address, receiving address, timestamp, and relevant screenshots. Never pay an unsolicited person who claims they can accelerate or recover the transfer.
Common questions
Frequently asked questions
How long does a pending crypto deposit take?
There is no universal time. It depends on whether the sender broadcast the transaction, blockchain congestion, required confirmations, exchange processing, maintenance, and compliance checks.
Why is a confirmed crypto deposit not showing?
Possible causes include the wrong network or address, a missing memo, an amount below the minimum, unsupported transfer method, account destination settings, or a pending verification review.
What information should I give exchange support?
Provide the TXID, asset, network, amount, sending and receiving addresses, timestamp, and screenshots from the official transaction histories. Never provide passwords, seed phrases, or two-factor codes.
Primary references
Official sources checked
These official pages were reviewed on June 15, 2026. Exchange policies can change, so open the source before acting.