Preserve the facts first
Record the TXID, asset, amount, blockchain network, sending address, destination address, timestamp, and screenshots from both platforms. Use a blockchain explorer for the network actually used to confirm where the transaction went.
Do not share a seed phrase or private key with anyone. A TXID and public address are normally enough for initial diagnosis.
Identify the transfer scenario
If you control the destination wallet's private keys and the same address format is used across compatible networks, a knowledgeable recovery process may sometimes expose the asset on the correct network. Do not import keys into unfamiliar software without understanding the security consequences.
If an exchange controls the destination address, only that provider can determine whether it supports a recovery process. Recovery may be unavailable, delayed, or subject to fees, and no third party can guarantee the result.
Use only the official recovery path
Open the receiving exchange's support center from its official domain and look for an unsupported deposit, wrong network, or asset recovery form. Submit accurate transaction evidence and keep the case number.
Ignore direct messages, comments, and search ads claiming to be recovery agents. Never pay by sending more crypto to unlock a transfer, and never provide passwords, two-factor codes, seed phrases, or remote device access.
Prevent the next mistake
Before every transfer, choose the receiving platform first, copy its current deposit details, and match the sending network exactly. Similar names do not prove compatibility.
- Confirm asset and exact network on both sides
- Check address and memo or tag
- Review deposit status and minimum
- Send a small test when practical
- Wait for the test to be credited before sending more
Common questions
Frequently asked questions
Can crypto sent on the wrong network be recovered?
Sometimes, but never assume it. Recovery depends on the network, address ownership, asset, receiving provider, technical support, and current recovery policy.
Can an exchange reverse the blockchain transaction?
Generally no. An exchange may sometimes recover assets it controls at the destination, but it cannot simply reverse a confirmed blockchain transaction.
Should I give a recovery service my seed phrase?
No. Anyone with the seed phrase may control the wallet. Use only official support paths and never disclose private keys, seed phrases, passwords, or two-factor codes.
Primary references
Official sources checked
These official pages were reviewed on June 15, 2026. Exchange policies can change, so open the source before acting.