Check the status and elapsed time
Open the identity verification area from the official app or website and read the exact status. Look for an in-account request, email from a verified sender, or a stated review window before opening a support case.
Current official guidance says Binance submissions are usually reviewed within 48 hours, although some cases take longer. Bybit says verification generally takes about 15 minutes but may take up to 48 hours because of verification complexity. These are provider estimates, not guarantees.
Review what you submitted
A manual review may be triggered by image quality, inconsistent personal details, document validity, unsupported document types, proof-of-address requirements, duplicate-account checks, or eligibility restrictions.
- Legal name and date of birth match the document
- Document is valid and all edges are visible
- Photos are clear, unedited, and free of glare
- Facial check was completed without filters
- Proof of address meets the displayed date rules
- Country and account information are accurate
When to contact official support
If the exchange's published review window has passed, use the support route linked from the authenticated account or official help center. Provide the case-relevant status, submission time, and any non-sensitive reference number.
Bybit currently directs users whose KYC exceeds 48 hours to submit a support case. Binance advises waiting for processing and says a notification is sent after review. Follow the current instructions shown to your account because procedures can change.
Avoid verification support scams
Do not pay a stranger to accelerate verification and do not allow remote access to your device. Legitimate diagnosis does not require your password, two-factor code, seed phrase, or private key.
If you uploaded documents through a suspicious link, secure the related email and exchange account, contact the provider through its official channel, and review identity-theft guidance for your country.
Common questions
Frequently asked questions
How long can crypto exchange KYC take?
It varies. Binance and Bybit currently describe review windows that can extend to 48 hours, while complex or manual reviews may take longer. Check the current status and provider guidance.
Should I submit KYC again while it is pending?
Not unless the official flow asks you to. Repeated or inconsistent submissions can make the record harder to assess. Follow the displayed instructions or official support response.
Can support approve my KYC through social media?
Do not trust unsolicited social-media contacts. Use only the support process reached from the provider's official domain or authenticated app.
Primary references
Official sources checked
These official pages were reviewed on June 15, 2026. Exchange policies can change, so open the source before acting.