Free support resource

Write a cleaner crypto exchange support ticket

A good support case is boring in the best way: one issue, exact status wording, useful evidence, and no secrets. Pick the problem and copy a safer starting message.

4 case types0 account login required0 secrets requested

Tap, collect, copy

Build a cleaner support case

Choose the closest issue. The template keeps useful evidence in and keeps passwords, codes, and private keys out.

Crypto deposit missing

Missing crypto deposit support packet

Hello, I need help checking a crypto deposit that has not been credited.

Asset/network:
Amount:
TXID or withdrawal ID:
Sending platform:
Receiving deposit address:
Memo/tag, if required:
Time sent and timezone:
Current explorer confirmation count:

I have confirmed that I am using the official support channel. I can provide redacted screenshots of the withdrawal history, explorer page, and deposit instructions if needed.

Read the full fix path ->

Collect before contacting support

TXID or sender withdrawal request ID
Asset, exact network, amount, and timestamp
Receiving address and memo or tag if one was required
Explorer link and confirmation count
Screenshot of the receiving deposit page with private details hidden

Never send

Password, seed phrase, private key, or 2FA code
A second transfer to prove ownership
Full account screenshots with unrelated balances visible

Before you paste

Make the case useful without making yourself less safe

Open support only from the official app or typed website.
Describe one issue per case so the evidence is easy to follow.
Use timestamps with timezone and exact status wording.
Redact unrelated balances, transactions, full card numbers, and identity numbers.
Never send passwords, seed phrases, private keys, recovery codes, or one-time codes.

Next step

The template is only the message. These guides explain what to check before sending it.